Terms and Conditions of Business


Jeff Ludgate Ltd trading as Moneyworld is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA number is 136837 and our registered company number is 2193788.

Moneyworld is bound by the rules of the Financial Conduct Authority and will provide non-advised sales in accordance with the FCA’s Insurance Conduct of Business (ICOB) rules.

General

Access to and use of this website is subject to these Terms & Conditions and our Privacy Policy. By accessing and using this website you agree to be bound by and to act in accordance with these Terms & Conditions and our Privacy Policy. If you do not agree to these Terms & Conditions or our Privacy Policy, you are not permitted to access and use this website and you should cease such access and/or use immediately.

We reserve the right to amend these Terms & Conditions from time to time without notice by amending this page. The amended Terms & Conditions will be effective from the date they are posted on this website. As these Terms & Conditions may be amended from time to time, you should check them whenever you visit this website. Your continued use of this website will constitute your acceptance of the amended Terms & Conditions.

Service

Moneyworld provides a non-advised ‘execution only’ service for insurance, investment and retirement products.

Moneyworld will not offer any financial advice or guidance for any of the products available on our website. If a customer requires financial advice we recommend that they contact an independent financial adviser.

Our charges/remuneration

Our income comes either from fees paid by the customer or by commission paid to us from an insurance company. We will always make you aware what our fee is or how much commission is being paid to us.

Product information

Information on our website about insurance, investment or retirement products is provided to us by the relevant companies. We strive to ensure everything on our website is correct but it is subject to change.

Complaints procedure

If you should have a complaint about a product or service provided by Moneyworld, please write to the Compliance Officer at Moneyworld, 34 High Street, High Wycombe, Bucks, HP11 2AG

Clients should be aware that if they are unhappy with any response to a complaint received from us, they may complain directly to the Financial Ombudsman Service.

Financial Services Compensation Scheme

Moneyworld contributes to the Financial Services Compensation Scheme, providing compensation where there have been omissions by us resulting in a loss to a customer. The actual level of compensation you receive will depend on the basis of your claim. The FSCS only pays compensation for financial loss. Compensation limits are per person per firm, and per claim category (listed below).

Slightly different limits and rules apply if you have a claim against an insurer or a bank that was insolvent before the FSCS became operational (1 December 2001), or if your claim is against an investment firm that was declared in default before the FSCS became operational.

The maximum levels of compensation are:

    • Deposits: £85,000 per person per firm (for claims against firms declared in default from 30 January 2017). 100% of £85,000.
    • Investments: £50,000 per person per firm (for claims against firms declared in default from 1 January 2010). 100% of the first £50,000.
    • Home Finance (e.g. mortgage advice and arranging): £50,000 per person per firm (for claims against firms declared in default from 1 January 2010). 100% of the first £50,000.
    • Insurance Business: unlimited. There is no upper limit on the amount of protection (for claims against firms declared in default from 3 July 2015). Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or infirmity of the policyholder are protected at 100%. Protects 90% of other types of claim with no upper limit.
    • General insurance advice and arranging: unlimited (for business conducted on or after 14 January 2005). 90% of the claim with no upper limit. Compulsory insurance is protected in full.

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information is available from the Financial Services Compensation Scheme website.

Data protection

Moneyworld ensures all data is held in compliance with current and future legislation. A client has the right to a copy of all information we hold about them, and to correct any inaccuracies. We will maintain records of data we hold on clients for a minimum period of 6 years from the date of their transaction. Further information can be found in our Privacy Policy.

Delay in processing

Moneyworld cannot be held responsible for any delay beyond its control, or as a result of a failure by any party (including the client) to complete all the necessary steps to process a transaction.

Money laundering regulations

Moneyworld reserves the right to approach a third party in order to verify the identity of a client, or any other person providing funds on behalf of an investment made in the client’s name. Where further information is required to verify identity, Moneyworld reserves the right to delay applications or withhold settlement until sufficient identification has been provided.

Law

These terms and conditions will be governed by and construed in accordance with English Law. This contract is supplied in English and Moneyworld will communicate with you in English.