Chalkboard covered in question marks

If you can’t find the answer here, please get in touch

E-mail us at

Call us on 0800 118 5115


We’re here 9am – 5.30pm Monday to Friday

Can I cash in my plan early?

Structured Products are designed to be held to the end of the fixed term, it is possible to cash in the plan early however you could get back less than you originally invested.

Where should I send the application form?

The application form should be returned to us at Moneyworld, 1st Floor, 34 High Street, High Wycombe, Bucks, HP11 2AG. This should arrive with us at least 1 working day prior to the advertised closing date for your chosen plan.

Who is the cheque payable to for my investment?

The cheque will always be made payable to the company you are investing with, and not us. The application form and brochure will usually give details of who to make the cheque payable to, however if this is not clear you can contact us for details.

What happens if I change my mind after I have sent my application?

The company that you invest with will issue a cancellation notice once they have received and processed your application. This will give you 14 days in which to cancel the application if you decide not to proceed.

However if you cancel the plan after it has started it is possible that you will receive back less than your original investment, irrespective of whether you cancel within the 14 day period or not.

What happens when my plan ends?

When the plan ends you will be contacted by the company that holds your investment and will usually be given the following options;

Re-invest into a new product with the same company if they have one available at the time

Request that they return the proceeds in full to you (any ISA funds returned will lose their ISA status)

Re-invest part of the money into a new plan and encash the rest

If the plan is held as an ISA you also have the option of transferring the funds to another company to retain the ISA status

How can I find historical information on the Indices associated with these products e.g. FTSE 100, S&P 500 etc.?

There are a number of websites available that provide historical index levels, links to some of these are provided below;

Yahoo Finance

If you require historical information for previous issues of the plan you are investing in then this can generally be found on the website of the company that administers the plan.

How do I pay the 0.5% fee to Moneyworld?

The fee can usually be paid in one of two ways, you can either enclose a cheque payable to ‘Moneyworld’ when returning your application form, alternatively you can specify on the application form that you would like 0.5% deducted from your investment.

What is a Structured Product?

A Structured Product is a fixed term product which usually runs for between 3-6 years. The return of your original capital and any income/growth payments are usually dependant on the performance of either a basket of shares or more commonly a specific index such as the FTSE 100.

There are two types of Structured Products available:

Investment based
Deposit based

Investment based: At the end of the term, you receive the product return from the company that holds the investment plus a return of capital, providing certain criteria has been met.

The product is issued in association with a third party, known as a ‘counterparty’ who provide the returns and the guarantees. If this third party goes bankrupt, you could lose some or all of your money. This type of product does not benefit from Financial Services Compensation Scheme protection

Deposit based: Deposit based plans are similar to Structured Investment Products, however UK investors may benefit from the Financial Services Compensation Scheme’s (FSCS) deposit insurance scheme, subject to certain limits.

This is a key difference between Investment based and Deposit based Structured Products. Structured Deposits are designed to return at least the initial amount deposited at the end of the product term.